How Social Media Changed Small Business Marketing

I talked to a number of small businesses just last week who said that they just couldn’t be bothered to market using social media. One manager said that “Facebook just wasn’t important”. How do you feel after watching the statistics in this video?

What is your business going to do to market itself in 2011?

Make it easy to find your small business or non-profit

northampton_square_map.gifNo matter what the size of your business, how many employees you have, or how small your town is, if you ever need people to walk in your front door… you need to be found online.

Marketing master, John Jantsch (he of Duct Tape Marketing fame), wrote a great article for American Express Open Forum called 5 Ways To Get Found Online in Your Town where he lays out some easy-to-implement suggestions for small businesses looking to be easy to find.

I’ll let you read the article for all of the details. In typical Jantsch style, they are easy to understand and simple to start. I admire Jantsch’s way of breaking things down in the marketing process to make it less intimidating. Have I convinced you, yet, to buy (affiliate link) The Referral Engine: Teaching Your Business to Market Itself? I LOVE that book.

His suggestions:

  • Optimize your webpage for local
  • Optimize local search profiles (ie Google Places)
  • Get proactive in ratings and reviews
  • Get listings and mentions
  • Spread the local social love

There is one suggestion I’d like to draw your attention to: Optimize your web page for local

Businesses with a store-front location should make sure that every page of your website includes your address (in the footer, at least) so that your address gets strongly associated with your business in Google.

It will also be helpful if you can get a local blogger to write about your business. Why not trade? You write about her business and she writes about yours.

**Secret Google Places Tip

Adding your business to Google Places is so important these days. You need people to be able to find you easily and you know that they are going to use maps.google.ca to look you up. Google _may_ automatically add you to their map but it is best to use the Google Places method to make sure that your details are right: correct street address and unit number, proper open and closing times and a good description of what you do.

John Jantsch’s Tip:

When you create your profile you can add up to five categories of business. The first must match a suggested one on Google’s list, but you get add four more as you like. So, instead of “plumbing contractor” use “your city name plumbing contractor” and do that three more times for other terms with local add on and watch what happens to the listing in Google Local.

The Press Release – 5 Quick Tips

Letterset-type_stock_sm.jpgNo matter what your business, you can make great use of a media release (press release to the ink stained wretches). Although it’s a little old school in our social media age, media releases can be an effective tool to spread your message.

5 Tips about Media Releases for Your Small Business/Private School/Summer Camp/Non-Profit Organization

  1. Send to people you know. It always comes back to the primary Walking Maverick lesson – Build the Community. In this case: build relationships with important bloggers in your industry, get to know the media people that like to cover stories like yours, have a good email newsletter. People enjoy helping people they know.
  2. Be prepared. Don’t wait until the day before you launch your next big event/product/season to have your media release outline prepared in your computer. Take a look at How to Write a Press Release from WikiHow or sign up for a service ($) like PRWeb.
  3. Make it a habit. If you are prepared (see above) then it should only take you a few minutes to a half an hour to prepare a media release. Knowing that, you can send out a release fairly frequently (is every 2 weeks too much? Depends on your community). Building some traditional brand recognition involves getting your message in front of folks a few times before they start to pay attention. Be careful not to be a spammer.
  4. Blog/Tweet/Facebook it. You’ve already done the work… now get that message out far and wide.
  5. Include A LINK! IMHO, the most important of #4 is Blog it. Create a blog post that gives the details and some photos of the event/product/season. Make sure you have a link available (preferably a custom landing page created just for this event/product/season) in your media release. When I was receiving regular releases as part of my previous social media job it would drive me C_R_A_Z_Y when people would send me text but no links. I would write about their event/product/season and would try to send my readers to their website but they wouldn’t have taken the time to post the original information.

When are you using media releases in your organization?

A Birthday Wish for Your Favourite Charity – Facebook Causes

Causes on Facebook | Create a Birthday Wish - Mozilla Firefox (Build 2009011912).jpg

I don’t know if you have heard of the Causes application on Facebook but CAIRN, a client for whom I am the community manager, is now listed there. One of the cool things that people can do with the Causes app is to talk to their friends about a charity work that is important to them (My Causes: Cairn, Kiva.org, Breast Cancer Research).

And now… you can choose to ask friends to donate to your favourite charity instead of buying you a birthday present. A brilliant idea.